Welcome to the Shipping Policy of Dhruvyam! We’re delighted to have you here with us and appreciate your interest in our products. At Dhruvyam, we understand the importance of clear and transparent shipping to deliver a smooth and satisfying shopping experience. Below, we’ve detailed everything you need to know about how we handle shipping to ensure your order reaches you promptly and securely.
Shipping Methods:
We work with reputable shipping partners to ensure the safe and timely delivery of your purchases. The shipping methods available for your location will be displayed during the checkout process. You can select the preferred shipping method that suits your needs and requirements.
At Dhruvyam, we work with reputable and trustworthy shipping partners who ensure a safe and timely delivery for our client’s purchases. We offer two types of shipping methods and depending on the location, these methods will also be displayed during the checkout process.
We offer several shipping methods to cater to your needs. Once the order is dispatched from our warehouse, we provide the estimated delivery time. Here are the methods we use:
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Standard Shipping: Our default shipping method, standard shipping, typically takes 5-7 days for delivery. This is the most reasonable option to get your purchases delivered to you.
If we experience a high range of orders, your shipments might get delayed by a few days. Please allow a few days for the orders to be delivered. If there’s any significant delay in the order’s shipment, our team will connect with you via mail or telephone.
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Express Shipping: If you need your order before the standard shipping time frame, our express shipping can assist with faster delivery. You can use this option to get your package delivered in 5 days after dispatch.
All orders under express shipping are processed within the same business day and will be delivered to you within two business days. Please note that delivery delays may occur occasionally, and you will be duly informed of this via mail or telephone.
Shipping Costs:
Shipping costs are determined based on a variety of factors, such as the shipping method selected, the destination of the package, and the weight and dimensions of the items ordered. During the checkout process, you’ll see the shipping cost being calculated and displayed for your review before making your payment.
Order Processing Time:
Once you’ve placed your order of attar with us, our team works diligently to prepare your order package for shipment. Order processing typically takes 2 days Please be informed that all our orders are processed on business days, excluding weekends and holidays.
Order Tracking Information:
The duration of your order’s shipping depends on a few factors, including the location and chosen shipping method. Once your package has been dispatched, you’ll receive an email with a tracking number. You can use this number to track the status of your delivery online.
Delivery Time:
The delivery time of your purchase is determined based on the shipping method and the location. Although we aim to deliver your order promptly, external factors like weather conditions and postal delays can occasionally impact the delivery times. Rest assured, we’re committed to keeping you informed every step of the way.
Delivery Address:
In order to deliver your order to you without any issues, it’s crucial to provide accurate delivery information. We request that you double-check the shipping address provided during checkout to avoid any delays or misdelivery.
Delivery Attempts:
If you or anyone at your location is unavailable to receive the package at the time of delivery, we’ll attempt to deliver the same on another day or leave a notification for the arrangement for another delivery attempt or pickup. It’s crucial to follow the instructions provided by the shipping carrier to ensure successful delivery.
Lost or Damaged Packages:
Occasionally, packages may be lost or damaged during transit. If you think your product is missing or was damaged during transit, please get in touch with our customer service staff, and we’ll help you get the problem resolved right away.
Returns and Exchanges:
If, for any reason, you’re not satisfied with your order, please refer to our Returns Policy for comprehensive instructions on how to conduct a return or exchange.
Contact Us:
For any concerns or questions related to our Shipping Policy or your order, please don’t hesitate to connect with our customer support team. We’re here to assist you and make sure that your shopping experience with us is exceptional.
Thank you for trusting us for your Attar needs! We appreciate your trust in us and look forward to serving you again soon.
Contact number: +91 9796510555
Email address: infodhruvyam@gmail.com
Address: 787/ A Last Morh Gandhi nagar Jammu 180004
